Coupla questions just to verify the setup.

Are you plugged into the "input" and taking the XLR output?
What do you have the XLR output connected to? It should be connected to a mic preamp, rather than directly to a recorder (AD converter or tape machine line input)
Is the "scrambler" (distortion ...

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For interfaces, the Audient id line is significantly better spec'ed than anything near its price range. AD and DA dynamic range and THD are way ahead of Focusrite Scarlett, Steinberg/ Yamaha, etc.